You will have received a return label with your order. Pack your items securely and stick the return label on the package. To let us know which items you are returning, you can simply register your return under 'My Orders' or at oliveadot.com/returns. As soon as your return has been handled you will be refunded through the original payment method you chose for your order. Normally our return process takes up to 14 days from when you sent back your items. 

Once your order has been dispatched from our warehouse you will receive a shipping confirmation with all shipping information. You can also track it via our reaching portal. There you can find details regarding delivery of your package by entering your email address and zip code or with your tracking number. Please keep in mind that it might take 24-48 hours from the moment your parcel is shipped for tracking information to be updated.

You will automatically receive your order confirmation by e-mail within 24 hours. If you are missing an order confirmation, please check your spam folder or other folders with special offers. Some mailbox providers (incl. Gmail) have enabled filters that move newsletters into dedicated folders. If you were logged in to your account when you placed your order you can always go to My Account and view your orders. If you have not received your order confirmation within this time frame you are more than welcome to contact us for further help!

We do not offer exchanges as we cannot guarantee the availability of item(s) upon arrival of your return package. However, you are more than welcome to return the item you don't wish to keep for a full refund and then place a new order for the item that you want instead.